Service Delivery Coordinator (Apprentice)

  • 37.5 hours pw (including protected learning time)
  • Up to 39 days available leave (full time equivalent)
  • Level 3 Apprenticeship in Business Administration
  • Fabulous Employee Benefits Package
  • Share Option Scheme
  • Career Progression
  • Work Life Balance
  • Work Satisfaction
  • Making a Difference

 

Spirit Health is looking for a passionate and motivated Apprentice to join our Service Delivery team within Medicines Optimisation division. This is a brilliant opportunity to learn new skills, gain hands-on experience, and make a real difference in people’s lives – all while being supported every step of the way.

Spirit Health Group is a fabulous place to work. We’re a fast-growing family of healthcare companies, driven by a shared passion for making a difference.

Our unique approach sets us apart and we only employ people who embrace and encourage change.  We innovate. We simplify. We inspire. We look at things from a new perspective, and we genuinely care about patients and our people.

Everything we do is guided by our core values: Brilliance, Vigour, and Family. That’s how we roll. They guide how we work, grow, and succeed together.

Thanks to our exceptional people and culture, we’ve earned recognition from Best Companies every year since 2021 – a testament to the incredible environment we work in.

If you’re driven by making a difference, we want you to join our story.

The Company

Spirit Health Group is committed to simplifying healthcare, improving patients’ lives, and providing the best value for healthcare providers.

We are passionate about providing innovative solutions that bridge gaps in healthcare, empower patients and drive positive change. Our commitment goes beyond quick fixes – we’re all about building long-term partnerships with the NHS and global allies to create real, lasting impact. We take the time to deeply understand the challenges on the frontline and craft solutions that not only work but stick.

While we started with medicines optimisation, we’ve grown into a dynamic, multi-faceted team supporting patients and healthcare systems across the globe through cutting edge digital health technology, GP practices, educational services, and our online pharmacy

Our people are pivotal in:

  • Saving the NHS millions of pounds with a rapidly growing range of cost-effective healthcare products and devices.
  • Implementing medicines optimisation and prescribing programmes, brilliantly
  • Building innovative digital remote monitoring solutions for people with long-term health conditions.
  • Providing patients with high-quality education services.
  • Dispensing NHS prescriptions through our friendly pharmacy that has a passion for diabetes.

Our massive growth plans will help us save the NHS £1 million and touch the lives of millions more patients.

The Role

This role focuses on the power of genuine connections via telephone to deliver a brilliant, customer focused service to plan and co-ordinate the delivery of implementation programs, nationally. You will conduct outward bound calls to GP practices to encourage service uptake, arrange meetings and managing implementer schedules. You’ll also support with executing mail merges and full-service coordination. The aim is to ensure smooth delivery and meet demand and contractual obligations.

A full Job Description is available.

The Candidate

As a successful candidate you will be a proactive self-starter, who establishes meaningful connections and cultivates positive relationships over the phone. Your strong motivation to achieve outstanding results will shine through. With a background in service delivery, you will be familiar with phone interactions with stakeholders, showcasing excellent communication skills across all levels. Confidence, familiarity with tight deadlines, and a steadfast commitment to our goals and values define you. You go above and beyond the job description, thriving in dynamic environments and embracing change. Your ability to seek alternative perspectives demonstrates your dedication to making us (and you) the best we can be.

Closing date for applications is 04 July 2025.

Successful applicants will be subject to pre-employment checks including a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland.

We are an equal opportunity employer

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