What is our Booking Hub?
Our Booking Hub is a digital referral and booking system designed to simplify patient referrals onto a variety of health services and interventions such as education, physiotherapy and more – allowing patients to self-book at their convenience.
Currently used for Type 1 and Type 2 diabetes education, our Booking Hub addresses a critical national challenge: the gap between patients offered education and those who attend. In 2022, while 74.9% of people with type 2 diabetes1 were offered structured education within 12 months of diagnosis, only 11.4% actually attended.
Beyond diabetes, the platform is fully adaptable – suitable for any scenario where patients need to be referred and booked onto a service or course. Our Booking Hub helps close engagement gaps across the board.
Proven results with our Booking Hub
We partner with NHS ICBs to customise each Booking Hub to local pathways, making it easier for patients to access the right services, at the right time. These results highlight how our Booking Hub is actively closing the gap between referral and attendance for Type 2 diabetes:
(1) Spirit Health. Data on file. 2025.
59% of referred patients booked
a course through the Hub(1)
56% of patients attended
their course after booking(1)
97% of users would recommend
the Booking Hub to friends and family(1)
How our Booking Hub works
Course Providers
Share course details and benefits, and receive patient bookings directly.
GPs or Healthcare Professionals
Make referrals as usual. We’ll take care of contacting patients and guiding them to book.
Patients
Receive a prompt by email, text or letter, with easy options to book online or by phone.
Commissioners and Providers
Get clear, actionable data on referrals and bookings to support planning and reporting.
"I am impressed with the speed of referral and the offer of a course. Thank you."
Happy patient
"It was so easy to book on and had options i.e.face to face or video."
Happy patient
"Got through straight away, spoke to a very nice lady who was extremely helpful. Thank you."
Happy patient
Want to learn more about how our Booking Hub could support your service?
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