Welcome to your CGM Support Service

Now you’ve collected your CareSens Air Continuous Glucose Monitor (CGM), it’s time to begin your 12-week support programme.

Over the next 12 weeks, our specialist diabetes team will review your readings each week and get in touch if anything needs adjusting, helping you understand your numbers and feel more confident managing your diabetes.

Our Spirit Health team will support you throughout this time, working closely with your GP practice to make sure your care remains joined up.

How the service works

You wear your CareSens Air CGM as normal
You connect your device to our healthcare team in the CareSens Air app using code 329912 (not sure how to connect? Watch this video)
Your glucose data uploads automatically
Our healthcare team reviews your data every week
If advice or changes are needed, we’ll get in touch

Your CGM supplies will continue to be provided through your GP prescription as normal.

Most weeks, you won’t need to do anything. If you don’t hear from us, it usually means your readings are stable and on track.

How to get the most from your CGM support

To help us support you properly:

Wear and connect your CGM

Wear your sensor every day and make sure you’re linked to our team in the app using code 329912.

Keep us in the loop with your health

Let us know if you’ve been unwell, more active than usual, or under extra stress. These can all affect your glucose levels.

Speak to us before changing insulin

Please don’t adjust your insulin doses on your own. We’ll review your data weekly and guide you safely if changes are needed.

What happens during weekly reviews

Each week, our team of experienced diabetes nurses and pharmacists securely reviews your CGM data.

If your readings are stable and within target, no action is needed. If we see patterns that could be improved, we may:

Send you a message through the CareSens Air app
Suggest small insulin dose adjustments
Arrange a call (if needed)

All advice is personalised and focused on keeping you safe, steady and confident.

CGM education and support

Looking for extra support? Here are practical videos from our Clinical Lead to help you understand your readings, manage highs and lows and feel confident using your CGM.

Learn more about CGM

Frequently asked questions

Do I need to contact you every week?

No, we’ll review your data and get in touch if advice or changes are needed.

Will someone always contact me after a review?

Not necessarily. If you don’t hear from us, it usually means your readings are stable and no changes are required.

What if I feel unwell or have very high or low readings?

Your CGM readings are reviewed weekly so if you feel unwell or need urgent advice, follow your usual guidance and contact your GP, NHS 111 or emergency services if needed.

For more information about how to interpret your readings, check out our short videos [link].

Who provides this service?

This service is delivered by Spirit Health in partnership with your GP practice. Our clinical team includes experienced diabetes nurses and pharmacists who regularly support people using insulin and CGM. Spirit Health have been working with the NHS to deliver diabetes services for over 15 years.

Who can see my data?

Only our clinical diabetes team reviews your CGM data securely.

Where can I find more help about setting up and using my CGM?

We’re here to help!

Find more information about setting up your CareSens Air on their product page
Browse our short training videos [link TBC] to help you understand what CGM is and how to interpret your data
Join a live online session with our diabetes team where you can ask questions and learn alongside others using CGM

Need further support? Drop us an email on diabetes.support@spirit-health.com.

What if I have questions or want to contact you?

Drop us an email at diabetes.support@spirit-health.com and the team will be happy to help.