Accessibility Statement for CareSens Air (UK Distribution by Spirit)

This accessibility statement applies to the CareSens Air system supplied in the United Kingdom by Spirit Health Group (“Spirit”).

Commitment to accessibility

Spirit is committed to ensuring that the CareSens Air system is as accessible as possible for all users, including people with:

• visual impairments
• motor difficulties
• cognitive impairments
• hearing impairments

As the UK distributor, we work with the legal manufacturer to support alignment with the requirements of the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where applicable.

Our role as distributor

Spirit distributes the CareSens Air system in the UK but is not the legal manufacturer. This means:

• the design and development of the product, including digital accessibility features, are controlled by the manufacturer
• we work closely with the manufacturer to communicate accessibility requirements and user feedback
• we ensure that information we provide (such as training materials, customer support, and UK-facing content) is accessible wherever reasonably practicable

How accessible this product is

The CareSens Air system includes features intended to support accessibility, such as:

• clear and simple user interface design
• high-contrast display on the device
• straightforward workflows for core tasks
• compatibility with mobile device accessibility settings (where applicable)

However, some aspects of the product may not be fully accessible.

Non-accessible content

Based on current information, some limitations may include:

• partial compatibility with screen readers in associated mobile applications
• limited text alternatives for visual data (such as graphs or charts)
• small display size on the physical device
• some supporting documents that may not fully meet accessibility standards

Spirit is working with the manufacturer to support continuous improvement in these areas.

Accessible information and support

Spirit can provide support and, where possible, alternative formats of information.

If you need assistance or information in a different format, contact us:

• Email: andy.coxon@spirit-health.com
• Telephone: 0116 286 5000

We aim to respond within 5 working days.

Reporting accessibility problems

If you experience any accessibility issues with the CareSens Air system, please contact Spirit. We will:

• investigate the issue
• provide support where possible
• escalate feedback to the manufacturer as part of our post-market surveillance responsibilities

Enforcement procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further advice and support.

Technical information about accessibility

Spirit is committed to supporting accessibility in line with the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018.

The CareSens Air system is considered partially compliant with WCAG 2.1 Level AA, due to the limitations outlined above.

Preparation of this accessibility statement

This statement was prepared on: 30^th April 2026
Last reviewed on: 30^th April 2026

This statement is based on:

• information provided by the manufacturer
• internal review of UK-facing materials and support processes

Continuous improvement

Spirit is committed to continuous improvement. We actively:

• gather user feedback in the UK
• incorporate accessibility considerations into training and support
• work with the manufacturer to improve accessibility over time